Mortgage Processor

Location: Mortgage Hub, Chandlers Ford

Salary: DOE

Due to business growth, Mortgage Decisions is looking for a Mortgage Processor to join their established team based within the Mortgage Hub, Chandlers Ford.

The working hours within this position are Monday to Friday from 9:00 am to 17:30pm. This is a full-time and office-based position.

The administrator will be responsible for assisting a team of advisors, focusing on Mortgage and Protection business. The successful candidates will need to demonstrate professionalism and be comfortable dealing with clients, lenders, solicitors and providers.

Key Responsibilities

  • Managing the client service experience through to completion – speaking to both the client and also providers to ensure smooth progress of the application
  • Proactively progress mortgage and protection applications through to completion
  • Dealing with incoming calls, emails and post
  • Detailing all conversations and actions taken in the CRM System
  • Scanning and loading documents onto the system within the required compliance timescales
  • Assisting the Team with any other duties, as reasonably requested

Key Attributes

  • Mortgage Administration experience
  • Ability to resolve problems quickly & efficiently
  • Outstanding communication skills at all levels, both written and oral
  • Must be able to demonstrate initiative and ability to time manage and prioritise cases through to completion
  • A team player with the ability to use own initiative

Contact Details:

Christie West | 07779 004598 | Careers@Mortgagedecisions.com 

Your home may be repossessed if you do not keep up repayments on your mortgage.
There may be a fee for mortgage advice. The actual amount you pay will depend upon your circumstances.
The fee is up to 1% but a typical fee is £595.

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Toby was absolutely a knight in shining armour. Every step of the way he explained everything, he understood my situation and it felt like he was holding my hand through some turbulent times. I can't thank him enough.

  • 5 star review on TrustPilotSarah J

Kevin and Beccy provided a wonderful service and I highly recommend utilizing them for your mortgage needs. They worked diligently for us especially as we were international buyers. 5 stars!

  • 5 star review on TrustPilotMyles T

My request to renew my existing mortgage with Mortgage Decisions was superbly handled by David who is a most knowledgeable person. I was impressed with his professionalism and his attention to detail. The end to end process was explained throughout by David in particular the various options available to me. This is the second time that Mortgage Decisions have assisted with my mortgage and I wouldn’t hesitate in asking them again in the future.

  • 5 star review on TrustPilotBarney

Throughout my process I have liaised with Toby and Louis. Always professional, friendly and informative every step of the way. Keeping me updated at all times in what is a most exciting time for me. Am so very grateful. Thankyou!!!

  • 5 star review on TrustPilotCaroline

I would recommend using Mortgage Decisions as they made the process of choosing my first mortgage so easy to understand . They were very knowledgeable on all the products available ,but mostly they were prompt . Thank you in-particular to Toby and Louis.

  • 5 star review on TrustPilotLindsay B